1. Service area
We are a logistics broker based in Coimbatore, Tamil Nadu. We arrange transport on the routes and to the cities confirmed at the time of booking, through our network of independent transporters. Please contact us to check whether your pickup and drop locations are covered.
2. Pickup
Pickup is arranged with the assigned transporter at the address and time agreed at booking. Please keep goods packed, labelled and ready, and share the contact number of the person handing over the consignment.
3. Transit and delivery times
Delivery times quoted are estimates and depend on distance, route, traffic, weather, permits and checkpoints. We will keep you informed if a delay is expected.
4. Tracking and updates
You can follow the status of your shipment through the Singh Logistics app or portal, or by calling or messaging us.
5. Delivery and proof of delivery
Goods are delivered to the drop address given at booking. The receiver is asked to check the consignment and sign or confirm receipt. Please note any visible damage or shortage on the delivery document at the time of receiving.
6. Failed delivery
If delivery cannot be completed because the address is wrong, the receiver is unavailable or refuses the goods, waiting, storage and return charges may apply.
7. Damage, shortage or loss claims
Please report any loss, shortage or damage to us in writing at the email below within 48 hours of delivery, with the booking details and photos. We will coordinate with the transporter, keep you updated, and respond within a reasonable time. Liability is as described in our Terms & Conditions.
8. Packing and insurance
The sender is responsible for proper packing. We recommend insuring high-value consignments; please ask us about transit insurance when booking, as the transporter's liability may be limited.
9. Contact
Singh Logistics
475B, Near Ramdev Restaurant, Avinashi Road, Muthalipalayam, Coimbatore - 641014
Phone: +91 81221 49699
Email: support@singhlogistics.in