1. Cancelling a booking
- Before a transporter is confirmed: free cancellation.
- After a transporter is confirmed but before loading: a cancellation or dead-run charge may apply to cover the vehicle already arranged.
- After loading or dispatch: the booking cannot be cancelled. Return or re-routing charges will apply.
To cancel, call or message us as early as possible on the numbers below.
2. Refunds
Where you have paid in advance and the booking is cancelled in line with this policy, the amount paid less applicable cancellation charges will be refunded to the original payment method. We aim to complete refunds within 7 to 10 working days of approval; the time your bank takes to credit the amount may vary.
3. If we cancel
If we cannot provide the service you booked, we will tell you as early as possible and refund any advance paid in full, or help you rebook at your choice.
4. Non-refundable items
Charges for services already delivered, tolls, loading and unloading expenses, and waiting or detention charges already incurred are not refundable.
5. Damaged or lost goods
Claims for loss or damage are handled under our Shipping & Delivery Policy and Terms & Conditions, not as a refund of freight charges.
6. Contact
Singh Logistics
475B, Near Ramdev Restaurant, Avinashi Road, Muthalipalayam, Coimbatore - 641014
Phone: +91 81221 49699
Email: support@singhlogistics.in