1. Who we are
This Privacy Policy explains how Singh Logistics (“we”, “us”, “our”) handles your personal information when you use our website singhlogistics.in, our web portal app.singhlogistics.in and the Singh Logistics mobile application (together, the “Services”).
2. Information we collect
Depending on how you use the Services, we may collect:
- Contact and account details: name, phone number, email address, company name and login credentials.
- Shipment details: pickup and drop addresses, type and weight of goods, booking and delivery records, invoices and proof of delivery.
- Location data: where our app asks for your permission, device location may be used to show pickup points, track shipments or confirm delivery. You can turn this off in your device settings.
- Device and usage data: device model, operating system, app version, IP address, crash logs and pages or screens viewed.
- Communications: messages you send us by phone, email, WhatsApp or the enquiry form.
3. How we use your information
- To create and manage your account and process bookings.
- To arrange pickup, transport and delivery, and to share status updates.
- To send service messages such as booking confirmations, invoices and notifications.
- To provide customer support and respond to enquiries.
- To keep the Services secure, prevent fraud and fix technical problems.
- To meet legal, tax and accounting obligations.
4. Sharing of information
We do not sell your personal information. We share it only when needed to run the Services:
- With drivers and transport partners, limited to what is needed to complete your shipment (for example pickup and drop address and contact number).
- With service providers who help us operate the Services, such as hosting, maps, SMS, email and push notification providers, who may process data only on our instructions.
- With authorities or courts where required by law or to protect rights, safety and property.
5. Data retention
We keep your information for as long as your account is active or as needed to provide the Services, and afterwards for the period required by law (for example for invoices and tax records). When data is no longer needed it is deleted or anonymised.
6. Security
We use reasonable technical and organisational measures, including encrypted connections (HTTPS) and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
You may ask us to access, correct or delete your personal information, withdraw consent for optional processing such as location, and opt out of non-essential messages. To delete your account and data, see our Account & Data Deletion page or write to us using the contact details below.
8. Children
The Services are meant for businesses and adults. We do not knowingly collect personal information from children under 18.
9. Third-party links
Our Services may link to other websites, including our technology partner. We are not responsible for the privacy practices of other sites and encourage you to read their policies.
10. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the Services means you accept the updated policy.
11. Contact us
For privacy questions or requests, contact:
Singh Logistics
475B, Near Ramdev Restaurant, Avinashi Road, Muthalipalayam, Coimbatore - 641014
Phone: +91 81221 49699
Email: support@singhlogistics.in